Privacy & Cookie Policy
YTRAX Ltd (trading as MGPhoenix Nutrition & Performance)
- Introduction
YTRAX Ltd (“we”, “us”, “our”), trading as MGPhoenix Nutrition & Performance, is committed to protecting and respecting your privacy.
This policy explains how we collect, use, and protect your personal data in accordance with the Data Protection Act 2018 and UK GDPR.
- Who We Are
Data Controller: YTRAX Ltd
Trading Name: MGPhoenix Nutrition & Performance
Email: contact@mgphoenixnutrition.com
Address: Available on request
- What Information We Collect
Personal Information
- Name
- Email address
- Phone number
- Date of birth
- Gender
Health & Special Category Data
To provide nutrition and performance services, we may collect:
- Medical history
- Body composition data
- Dietary habits
- Fitness-related information
⚠️ This data is classified as special category data and is processed only with your explicit consent.
Website Usage Data
When you visit our website, we may collect:
- IP address
- Browser type and version
- Pages visited
- Time and date of visits
- Device information
- How We Collect Your Data
We collect data when you:
- Sign up for our services
- Fill out forms on our website
- Contact us directly (email, phone, social media)
- Use our website (via cookies and analytics tools)
- Legal Basis for Processing
We process your data under the following lawful bases:
- Contract: To deliver agreed services
- Legitimate Interests: To manage and improve our services
- Consent:
- For marketing communications
- For processing health (special category) data
You can withdraw your consent at any time.
- How We Use Your Data
We use your data to:
- Deliver personalised nutrition and performance coaching
- Communicate with you about your programme
- Provide ongoing support and updates
- Improve our services and website
- Send marketing communications (only where permitted)
- Data Storage & Security
Your data is securely stored:
- On password-protected computers
- In secure cloud-based systems with GDPR-compliant providers
We implement appropriate technical and organisational measures to protect your data from unauthorised access, loss, or misuse.
- Data Retention
We retain your data only as long as necessary for the purposes collected.
Typically:
- Client records are retained for 6–8 years after your last interaction for legal, insurance, and professional record-keeping purposes
You may request deletion of your data where legally permissible.
- Sharing Your Data
We do not sell your personal data.
We may share your data with:
- Coaches operating under YTRAX Ltd
- Secure cloud storage providers
- Payment processors
- Professional advisors (e.g., legal or accounting)
- Authorities where required by law
All third parties are required to handle your data securely and lawfully.
- International Data Transfers
Some of our service providers may process data outside the UK.
Where this occurs, we ensure appropriate safeguards are in place, such as:
- UK adequacy regulations
- Standard contractual clauses
- Your Rights
Under UK data protection law, you have the right to:
- Access your personal data
- Correct inaccurate data
- Request deletion of your data
- Restrict processing
- Object to processing
- Request transfer of your data
You also have the right to lodge a complaint with the
Information Commissioner’s Office (ICO).
- Cookies Policy
What Are Cookies?
Cookies are small text files placed on your device when you visit a website. They help improve functionality and user experience.
How We Use Cookies
We use cookies to:
- Ensure the website functions properly
- Understand how visitors use our website
- Improve performance and user experience
Types of Cookies We Use
Essential Cookies
Required for the website to function properly.
Analytics Cookies
Help us understand how users interact with the website (e.g., Google Analytics).
Functionality Cookies
Remember your preferences and settings.
Managing Cookies
You can control or disable cookies through your browser settings.
Please note: disabling cookies may affect website functionality.
Cookie Consent
When you first visit our website, you will be asked to consent to the use of non-essential cookies via a cookie banner.
- Marketing Communications
We will only send marketing communications if:
- You have provided explicit consent, or
- You are an existing client and have not opted out
You can unsubscribe at any time by:
- Clicking the unsubscribe link in emails
- Contacting us directly
- Changes to This Policy
We may update this Privacy & Cookie Policy from time to time.
The latest version will always be available on our website.
- Contact Us
If you have any questions or requests regarding your data, please contact:
📧 contact@mgphoenixnutrition.com